“After locating 75 software packages I narrowed them down to about 27. Then I put together a team who helped me reduce these options down to the top three choices. After about eight months of research we selected the perfect solution, Jeeves Universal.”
Bert Martin, Chief Operating Officer for VRP
Vitamin Research Products (VRP) has been in the nutraceutical or vitamin business since 1979. When they first began, the idea of anti-aging and life extension products were still in the infant stages. Intrigued with the concept, a small group of dedicated scientists and research chemists came together to create their own company and develop their own special formulas, and so Vitamin Research Products was born.
un-integrated software and a self-made connectivity don’t mix
VRP has approximately one hundred employees and is located in Carson City, Nevada. From their headquarters they manufacture, sell and market their vitamin products to doctors, businesses and consumers mainly in the United States and Canada. Unfortunately their commitment to quality and customer service began to suffer as a result of un-integrated software systems. With separate accounting and order processing systems, VRP was forced to create a home grown connectivity between the two packages in order to provide some semblance of integration.
As is often the case, there were several issues with the custom-built connection. Bert Martin, Chief Operating Officer for VRP recalls, “We had no reference integrity in our data because the connectivity we had written for ourselves was far from perfect. We were constantly finding errors and inaccurate data which ended up causing a lot of problems with our customers. It was difficult to find out what was going on at any point in time, and hard to manage our processes, and I decided to do some research to see if I could find something better.”
Armed with specific criteria for a new system including a fully integrated ERP package, with a high level of flexibility and a low total cost of ownership, Bert initially found and researched around 75 software packages. Of this he said:
“After locating 75 software packages I narrowed them down to about 27. Then I put together a team who helped me reduce these options down to the top three choices. After about eight months of research we selected the perfect solution, Jeeves Universal."